Case studies

What changed, in numbers.

Six recent projects. Each shows the number we were asked to move, how far it moved, and the tools we used. Names are real businesses’ choices; we change them on request.

−87%

office time on enquiries

−80%

time to month-end

64%

emails answered automatically

[

31

→

4

h a week

]

−87%

−87%

−87%

office time spent on enquiries

Lantern Street Plumbing

·

Trades

Call-backs went from next morning to nine minutes

Call-backs went from next morning to nine minutes

Call-backs went from next morning to nine minutes

Typeform · HubSpot · Twilio · Slack

Read the case study →

[

5

→

1

days to close

]

−80%

−80%

−80%

time to send month-end packs

Ledger Lane Accounting

·

Accounting

Month-end packs out in one day instead of five

Month-end packs out in one day instead of five

Month-end packs out in one day instead of five

Xero · Google Sheets · Make · Slack

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[

18%

→

12%

]

−33%

−33%

−33%

missed appointments

Slow Hill Physio

·

Clinics

A third fewer no-shows in the first quarter

A third fewer no-shows in the first quarter

A third fewer no-shows in the first quarter

Cliniko · Twilio · OpenAI · Gmail

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[

0%

→

64%

]

+64 pts

+64 pts

+64 pts

emails answered without a person

Long Table Homewares

·

E-commerce

Two in three emails answered before anyone logs in

Two in three emails answered before anyone logs in

Two in three emails answered before anyone logs in

Shopify · Gorgias · OpenAI · Slack

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[

2 days

→

20 min

]

−96%

−96%

−96%

time to set up a new client

Margin Notes Studio

·

Agencies

New clients set up in 20 minutes, not two days

New clients set up in 20 minutes, not two days

New clients set up in 20 minutes, not two days

Notion · Google Workspace · Slack · Xero

Read the case study →

[

£41k

→

£9k

]

−78%

−78%

−78%

rent overdue at month end

Elm Row Lettings

·

Property

Overdue rent cut by three quarters

Overdue rent cut by three quarters

Overdue rent cut by three quarters

Stripe · Xero · Google Sheets · Twilio

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37 client workflows running

Errand

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