Service
Support inbox triage
Customer questions are sorted, answered from your own help docs where possible, and only the hard ones reach a person.
How it runs
01
Message arrives
02
Topic and urgency tagged
03
Draft answer or hand-off
9 h
a week back, typical
What we build
A triage step in front of your inbox. Every message is tagged by topic and urgency. Simple questions, like order status or opening hours, are answered from your own knowledge base with a link to the source.
Anything unclear, angry or valuable goes straight to a person, with the customer history attached and a suggested reply they can edit.
What changes
First replies drop from hours to minutes. Your team spends its time on the conversations that need judgement. You get a weekly list of the questions your website should answer.
What we need from you
Access to the inbox, your help articles or FAQs, and a list of topics that must always go to a person.
Results
Recent results for teams like yours.
[
31
→
4
h a week
]
office time spent on enquiries
Lantern Street Plumbing
·
Trades
Typeform · HubSpot · Twilio · Slack
Read the case study →
[
5
→
1
days to close
]
time to send month-end packs
Ledger Lane Accounting
·
Accounting
Xero · Google Sheets · Make · Slack
Read the case study →
[
18%
→
12%
]
missed appointments
Slow Hill Physio
·
Clinics
Cliniko · Twilio · OpenAI · Gmail
Read the case study →
Find your first ten hours a week.
Book a 20-minute call. We’ll ask how work moves through your team today and tell you honestly what’s worth automating.
20 min
first call, no slides
1 week
for a written, costed audit
$1,500
fixed, yours to keep