Lantern Street Plumbing
·
Trades
Call-backs went from next morning to nine minutes
[
31
→
4
h a week
]
office time spent on enquiries
Service
Lead capture and follow-up
Weeks to live
4
Built with
Typeform · HubSpot · Twilio · Slack
Client contact
Dan Whitlock
The workflow we built
Five steps, no hands, every time.
Live workflow
5 steps
01
Missed call or web form
Ran
02
Job type and postcode read
Ran
03
Booked into HubSpot
Ran
04
Text reply with a slot
Ran
05
Engineer pinged in Slack
Ran
We used to lose jobs because nobody rang back until the next morning. Now the van has the details before I’ve put my coffee down.
Dan Whitlock
·
Owner
Where they started
Eleven engineers, one office manager, and enquiries arriving by phone, website form and two email addresses. Leads were written on a pad, then typed into the CRM at the end of the day.
What we built
A single intake for calls, forms and email. Missed calls trigger a text with a booking link. Every lead is tagged with job type and postcode and lands in HubSpot. The nearest free engineer gets a Slack message.
What changed
Office time on enquiries fell from 31 hours a week to 4. Median call-back time went from 14 hours to 9 minutes. Won jobs rose 22% in the first quarter, with no extra ad spend.
More results
Other teams, other numbers.
[
31
→
4
h a week
]
office time spent on enquiries
Lantern Street Plumbing
·
Trades
Typeform · HubSpot · Twilio · Slack
Read the case study →
[
5
→
1
days to close
]
time to send month-end packs
Ledger Lane Accounting
·
Accounting
Xero · Google Sheets · Make · Slack
Read the case study →
[
18%
→
12%
]
missed appointments
Slow Hill Physio
·
Clinics
Cliniko · Twilio · OpenAI · Gmail
Read the case study →
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