Elm Row Lettings
·
Property
Overdue rent cut by three quarters
[
£41k
→
£9k
]
rent overdue at month end
Service
Invoicing and payment chasing
Weeks to live
5
Built with
Stripe · Xero · Google Sheets · Twilio
Client contact
Marcus Reid
The workflow we built
Five steps, no hands, every time.
Live workflow
5 steps
01
Rent due date passes
Ran
02
Payment matched in Xero
Ran
03
Friendly nudge by text
Ran
04
Second reminder and call task
Ran
05
Landlord report updated
Ran
Chasing rent was the job nobody wanted. Now tenants get a nudge on day one and we only step in when it matters.
Marcus Reid
·
Operations lead
Where they started
320 managed properties, rent reconciled by hand every few days, and reminders sent whenever someone had time.
What we built
Daily matching of payments to tenancies, a friendly text on day one, a firmer email on day five, and a call task for the team on day ten. Landlords see a live status sheet.
What changed
Rent overdue at month end fell from about £41,000 to £9,000. Reconciliation went from three afternoons a week to a ten-minute check.
More results
Other teams, other numbers.
[
31
→
4
h a week
]
office time spent on enquiries
Lantern Street Plumbing
·
Trades
Typeform · HubSpot · Twilio · Slack
Read the case study →
[
5
→
1
days to close
]
time to send month-end packs
Ledger Lane Accounting
·
Accounting
Xero · Google Sheets · Make · Slack
Read the case study →
[
18%
→
12%
]
missed appointments
Slow Hill Physio
·
Clinics
Cliniko · Twilio · OpenAI · Gmail
Read the case study →
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