Slow Hill Physio
·
Clinics
A third fewer no-shows in the first quarter
[
18%
→
12%
]
missed appointments
Service
Support inbox triage
Weeks to live
3
Built with
Cliniko · Twilio · OpenAI · Gmail
Client contact
Hannah Cole
The workflow we built
Five steps, no hands, every time.
Live workflow
5 steps
01
Booking made or changed
Ran
02
Reminder at 48 and 4 hours
Ran
03
Reply read and understood
Ran
04
Slot offered to the waitlist
Ran
05
Front desk sees a summary
Ran
Patients get a reminder that actually sounds like us, and the front desk isn’t on the phone all morning.
Hannah Cole
·
Practice manager
Where they started
Three clinics, eighteen per cent no-shows, and a front desk that spent most mornings ringing patients to confirm.
What we built
Two-way text reminders that understand replies like ‘can I come at 4 instead’. Cancelled slots are offered to the waitlist automatically. The front desk gets one summary at 9 a.m.
What changed
No-shows fell from 18% to 12%. Waitlist fills recovered about 40 appointments a month. Morning phone time dropped by two hours a day.
More results
Other teams, other numbers.
[
31
→
4
h a week
]
office time spent on enquiries
Lantern Street Plumbing
·
Trades
Typeform · HubSpot · Twilio · Slack
Read the case study →
[
5
→
1
days to close
]
time to send month-end packs
Ledger Lane Accounting
·
Accounting
Xero · Google Sheets · Make · Slack
Read the case study →
[
18%
→
12%
]
missed appointments
Slow Hill Physio
·
Clinics
Cliniko · Twilio · OpenAI · Gmail
Read the case study →
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